Maintenance and Support
Get enterprise-grade support from the creators of FreeRADIUS
Who built and maintains FreeRADIUS? That’s us!
You’ve implemented FreeRADIUS. Smart choice. Now get support for it.
Get peace of mind,
knowing you have the world’s foremost experts on call.
Most IT teams look at their RADIUS systems a few times a year. We build complete systems multiple times a week. So when your system needs attention, don’t waste time looking for an answer that we already know.
With commercial FreeRADIUS support from the FreeRADIUS experts, you get:
- A configuration review
- Simple pricing based on the speed of response and number of servers
- The assurance that you’ll get the best support available
- Assurance of timely response and fixes to bug reports
We are the only company with commit access to the Open Source FreeRADIUS source code. We are the only company with 25+ years of experience in FreeRADIUS.
Why choose the team behind FreeRADIUS?
Our team wrote FreeRADIUS in 1999, and we have been maintaining it ever since. We have written many of the RADIUS standards (IETF RFCs). We have multi-decade relationships with nearly every network equipment vendor.
We continue to sponsor the open-source product. We continue to lead the world in publishing new standards.
Trusted by global brands around the world
Enterprises, Telco/ISPs, Universities, Cloud Providers
More resources for FreeRADIUS, from InkBridge
As the maintainers of FreeRADIUS, we’re committed to supporting the community with valuable resources.
BlastRADIUS protection
Get our comprehensive documentation and verification tools to help protect against the critical BlastRADIUS vulnerability.
Binary packages
Download our ready-to-use FreeRADIUS packages for a variety of platforms. Maintained by the same team that develops the source code.
FreeRADIUS documentation
Need help with installation or configuration? Access the online documentation, built from the doc directory that comes with the server.
FreeRADIUS.org
We manage the official FreeRADIUS website, which features releases, modules, and ways to get involved with the community.
Frequently Asked Questions
InkBridge Networks is the company founded by Alan DeKok, the creator of FreeRADIUS. Our team has been developing and maintaining FreeRADIUS for over 25 years. We offer professional support packages for FreeRADIUS installations, comprehensive migration services, and a range of network authentication products built on our expertise.
We offer multiple tiers of support for existing FreeRADIUS deployments, from basic business-hours assistance to 24/7 critical incident support. All our support packages give you direct access to the engineers who actually developed FreeRADIUS, ensuring faster resolution times and more thorough solutions
While FreeRADIUS is our open-source RADIUS server engine, InkBridge RADIUS is our enterprise-ready product built on that foundation. It includes everything in FreeRADIUS plus additional tools we've developed over the years: monitoring systems, deployment automation, database integration tools, failover configurations, and comprehensive documentation. Think of it as FreeRADIUS plus all the enterprise infrastructure needed to run it in a production environment.
Not at all. We offer dedicated support packages for your existing FreeRADIUS implementations. Many of our customers start with support for their current installation and later choose to upgrade to our full InkBridge RADIUS product for additional features and simplified management.
Depending on your support package, we offer response times as quick as 1 hour for critical issues, with 24/7 coverage available for mission-critical deployments.
We offer comprehensive migration services from other RADIUS solutions, including Steel-Belted RADIUS, with minimal downtime and risk. Our expertise with both FreeRADIUS and other commercial solutions ensures a smooth transition process.
Make your FreeRADIUS implementation unstoppable
Expert support. Rapid resolution. Zero drama.
Need more than just FreeRADIUS support?
Professional Services
Custom Network Design and Integration
Building the perfect RADIUS architecture isn't a weekend project. Even seasoned network teams can get tangled up in the complexity of enterprise-wide deployments.
That's where our Professional Services team steps in. We'll architect a solution that leverages our battle-tested product suite while seamlessly integrating with your current systems.
After all, we've spent 25 years perfecting these implementations—might as well put that knowledge to work for you.
FreeRADIUS Customizations
Bending the Public Source Code to Your Will
Thinking about customizing FreeRADIUS? Hold that thought. Sure, you could fork the codebase or build your own RADIUS server from scratch. But here's a radical idea: work with the team that actually wrote it.
We can integrate new features directly into the official release, which means you get the functionality you need without the endless maintenance headache of a custom fork.
Plus, your legal team will sleep better knowing your open-source compliance is rock solid. Whether you're building an OEM product or implementing bleeding-edge standards, we'll help you extend FreeRADIUS the right way.
Because when it comes to authentication infrastructure, "good enough" usually isn't.
Additional Resources
FreeRADIUS Overview
This 5-page technical white paper details the features, benefits, and architecture of FreeRADIUS, the world's leading RADIUS server. Written by InkBridge Networks CEO Alan DeKok, FreeRADIUS's original creator, it covers system capabilities, standards compliance, and supported authentication protocols. Essential reading for banks, ISPs, universities, and enterprises looking to understand how FreeRADIUS can scale from small networks to systems serving millions of users.
Download
RADIUS UDP vs TCP
This 8-page technical white paper examines the advantages and limitations of UDP and TCP transport protocols for RADIUS implementations. Written by InkBridge Networks CEO Alan DeKok, author of multiple RADIUS standards, it provides practical recommendations for ISPs, enterprises, and universities deploying RADIUS authentication systems.
See our complete list of downloads
Our knowledge is your knowledge. White papers, reports, checklists and more.